All goods will remain the property of 'The Spring Man' until payment is received in full. Once goods have been paid for and sent they are non-returnable, except where goods are faulty and have been proved to be so beyond reasonable doubt. All costs associated with the return of goods are the customer's responsibiliy, but The Spring Man reserves the right to refund return costs at their discretion. It is the customer's responsibility to satisfy themselves that what they are ordering is what they require. The Spring Man will use their best endeavours to give an accurate description of goods, but it must be understood that any suggested applications of springs will be, by necessity, simply guidelines and cannot be guaranteed due to the variations of manufactured products that the goods may be used with, which is outwith the control of 'The Spring Man'.
The Spring Man will not be responsible for any goods or samples sent to The Spring Man until such goods or samples are within The Spring Man's possession. It is the customer's responsibility to ensure that any samples supplied are an accurate representation of what they wish to be copied. All springs manufactured are made to a high standard of quality and are within tolerances that are normally acceptable in the UK precision engineering industry. However, The Spring Man will not be held responsible for any variation in the final product where such variation is attributed to a damaged or poor quality sample that has been supplied by a customer.
Minimum Order Value
There is a minimum order value of £15.00 of products per order, not including carriage costs.
The Spring Man reserves the right to choose the delivery method for sending goods to customers. However, it is the customer's responsibility to ensure that delivery addresses supplied are accurate. It is also the customer's responsibility to ensure, where appropriate, that they are able to receive deliveries of products they have ordered during normal office hours. Carriage costs for standard stock ordered online will be charged at £3.00 for all orders with a value up to £44.99, £5.00 for all orders with a value of between £45.00 to £74.99 and free of charge for all orders with a value of £75.00 or more. Carriage costs for special orders and bespoke spring production orders will be quoted at time of ordering. The Spring Man will always endeavour to pack goods in an appropriate protective format so as to ensure that they arrive in the same condition that they were dispatched. The Spring Man is also concerned about the environmental impact of packaging and may, where appropriate, use previously used packaging so as to minimise waste.